Common Questions

What is Cardberry?

Cadberry aggregates all your discount cards, including those with magnetic stripe and bar code. Add them to the Cadberry application and use them for your shopping with a Cadberry e-card.

Cardberry means convenient and competitive shopping, exchanging discounts with friends and the possibility to easily obtain discount cards from partner stores.

What are Cardberry's advantages?

Unlike existing solutions, in Cardberry you can add any discount cards, regardless of their type. Cards with a magnet strip are added to the application using the included reader.

What cards can be added to Cardberry?

All existing types of discount cards: discount cards, loyalty cards, saving cards, gift cards and bonus cards.

Do all shops accept Cardberry?

Cardberry makes it possible to copy data from the magnet strip of any discount card and is perceived as the original card by cash equipment (card reader). Cardberry e-card is absolutely safe to use with any type of equipment.

How do I share discount cards with friends?

You can share discount cards with your friends right in the Cardberry application. You can obtain the necessary card from your friend within a few minutes

Will Cardberry card work abroad?

Yes, Cardberry works in stores worldwide.

Who should I contact if I have questions?

You can leave a message on our website; send it by email or via the Cardberry mobile application.

How do I get Cardberry?

How much does a Cardberry cost?

The price of a Cardberry set is 600 rubles.

Where can I buy a Cardberry?

You can buy a Cardberry on our website and on websites of our partners in China, USA and UK.

What is included into the Cardberry supply package?

The Cardberry supply package includes: a Cardberry universal card, a magnet card reader, a user manual, and a warranty card.

What payment methods do you accept?

We accept payment by credit card on our website.

Do you deliver Cardberry to Russia?

Yes, in all regions.

Do you deliver internationally?

Yes, via EMS Russian Post.

What is the warranty for the card and equipment in the Cardberry package?

The warranty period for the Cardberry card and magnetic card reader is 1 year.

How does the Cardberry application work?

What do I need to work with Cardberry?

To work with Cardberry, you have to install the free application for mobile devices and add your discount cards to it. The list of mobile devices that are compatible with the application can be found here (link)

What mobile platforms does Cardberry run on?

The Cardberry application is available for mobile devices running on iOS or Android. It can be installed for free from AppStore and Google Play.

How do I add my discount cards to Cardberry?

To add a discount card to the Cardberry application, make a photo-image of both sides of the card and pass it through the reader, if a magnetic card is used. Now all your discount cards are in the application, you can start work!

How many discount cards can I add to the Cardberry application?

You can add an unlimited number of discount cards.

Does Cardberry require an Internet connection?

No, discount cards can be added to the application and subsequently recorded onto the Cardberry shopping card without an Internet connection. However, Internet connection is required for sharing discount cards with friends and obtaining new discount cards from partner stores.

Can I add my driver's license or work permit to the Cardberry application?

Yes, you can add these cards to the application, but only for the purpose of electronic storage. These cards are not intended for reading, writing onto the Cardberry card and using in shops.

Why cannot I add my bank card to Cardberry?

At the moment, Cardberry does not support bank cards. This is due to the need to ensure high level of security, which requires a long time for developing. Now we are working on it, and soon there will be the possibility to work with bank cards. It is worth noting that an average citizen of our country has one to four bank cards, and dozens of times more discount cards. In the first place, we decided to focus our efforts on the problem how to cope with numerous discount cards.

How does a Cardberry card work?

What is the difference between appearances of a Cardberry and a traditional plastic card?

A Cardberry electronic card looks like an ordinary plastic card, but it has a screen and a button. Inside the card there is a chip and electronic components.

What is the button of the Cardberry card for?

This is the button for switching the Cardberry card on/off. The card is equipped with an internal battery that powers the device. For correct use of its charge, you should switch the device on/off as needed.

How do I know that my Cardberry card is ready for using?

Readiness for operation is indicated by the green light and a message on the face screen of the Cardberry card.

How is a discount card transferred to the Cardberry card?

It is transferred using the Bluetooth Low Energy technology without an Internet connection.

How long does the process of writing a discount card to Cardberry take?

Transferring takes a few seconds, and it can easily be made immediately before the store cashier.

How do I understand that my discount card has been successfully written to Cardberry?

Card status will be displayed in the Cardberry application.

How many discount cards can I write to my Cardberry card simultaneously?

You can write only one discount card to Cardberry at one moment.

Are the written discount cards stored on my Cardberry card?

No, information about a discount card is completely erased from the Cardberry after it is switched off.

Can Cardberry card be paired to several mobile devices?

Yes, but not simultaneously. Discount cards can be transferred from various devices only one by one.

Can a mobile device work simultaneously with two Cardberry cards?

No, only with one Cardberry card separately.

Can I use My Cardberry card without a phone?

No, you will need a smartphone with the application installed to be able to manage your discount cards, write them to the Cardberry card, and share discount cards with your friends.

Safety

How safe is it to share loyalty cards with my friends?

It's absolutely safe. Your loyalty card will be back to you in exactly 24 hours, regardless of whether your friend used it or not.

Can anyone connect to my Cardberry card without me knowing about it?

Each Cardberry card has a PIN code. You can connect to the Cardberry card only if you use it.

Can my personal data be used?

Cardberry Company does not transfer contact details of its users to any third parties. However, in order to obtain discount cards from partner stores, gender and age of users may be required. Privacy Policy is fully set forth in Cardberry User Agreement.

Is registration required for running the application or the operation of the Cardberry card itself?

Mandatory registration is not required. However, it is necessary for access to application's advanced functionality: access from other devices, recovery of discount cards, sharing discount cards.

Mandatory registration is not required. However, it is necessary for access to application's advanced functionality: access from other devices, recovery of discount cards, sharing discount cards.

Cardberry card has a magnetic strip and will be identified by a metal detector. We recommend putting your Cardberry card to the designated area along with your keys, mobile phone, coins and other items.

Period of service

How long does a Cardberry card battery last?

In case of rational using with medium frequency, the battery life will be about 2 years.

What should I do if my Cardberry card battery is exhausted?

In this case you have to contact our service center to replace your Cardberry card.

How should I use my Cardberry to ensure maximum energy saving?

Rational use of your Cardberry card means powering your card just before writing a discount card, and turning it off after making a purchase.

Can I keep my Cardberry card together with keys, mobile phone or other cards with magnet strips?

Such storage is allowed but is undesirable.

Is it dangerous for my Cardberry card to fall down?

Yes, inside your Cardberry card there is fragile chip that can be damaged by the shock.

Is it dangerous for my Cardberry card to contact water?

Yes. Avoid contact of your Cardberry card with liquids.

What do I do if the magnetic strip on my Cardberry card is disabled?

In this case you have to contact our service center to replace your Cardberry card.

Support

What do I do if my Cardberry card is out of order?

Contact Cardberry service center for checking and correcting the problem.

Compatibility with devices

List of smart phones and tablets